Shipping & Delivery

DOMESTIC ORDERS 

Maaemo offers free shipping on all domestic orders over $100. A flat rate fee of $9 applies to any order below this amount

All orders within Australia will be shipped via Australia Post.

All orders will be dispatched within 48 hrs or the following weekday.

Please allow between 3-5 business days for you parcel to arrive. If it has not arrived within this time frame please contact us so that we can track your parcel. Delays may be experienced over public holidays and long weekend.

If you require express shipping, please email us directly as we can organise this for you.

If your order requires reshipping for reasons such as the item being returned to us, and the issue lays at fault with the sender, the sender will be required to pay for the cost of resending the item.

If the reshipping is at the fault of MAAEMO, than MAAEMO will pay for the item/items to be reshipped via express post.

INTERNATIONAL ORDERS 

MAAEMO is now available worldwide! All international orders will be shipped via DHL ecommerce with a flat rate fee of AUD $25

All orders are sent with tracking

International orders may take between 1-2 weeks to arrive depending on where you are located. If your order has not arrived after 2 weeks, please check your tracking information before contacting the MAAEMO customer service team.

Delivery timeframe estimation according to DHL ecommerce 

NZ  3-5 working days

UK, Ireland, Finland, Germany, USA  5-12 working day

If your country is not listed above and you would like an estimation of how long your order could, take please feel free to email us and we would be happy to look up your country/ town.

Please note, MAAEMO is not responsible for any international customs fees that may occur.

Please note, MAAEMO is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.