Due to the nature of our products we do not accept returns or offer refunds on purchases.

If you are unsure as to wether or not our range it suitable for you, we recommend that you contact our customer experience team with your skin goals/ concerns so that we can ensure you are choosing the correct products for your skin.

We also recommend purchasing our travel sizes so see if we are a match before purchasing our full sizes.

Please not that we are unable to cancel your order once it has been dispatched + you have received your tracking number

If your order is damaged before you receive it or you have received the wrong item, make sure you contact us within 5 days of receiving the product to file a returns claim.

Our Crystal Infusion water bottles feature natural crystals which means they all vary in shape, size and colour. Please note we can not offer exchanges on crystals due to colour, shape and size preferences.

All orders will be shipped via Australia Post. All orders will be dispatched within 2 business days of the order being placed. Some delays may be experienced during peak times. You will be notified via email as soon as your order has been dispatched from our warehouse. This email will contain your tracking information

Domestic orders within Australia

All orders within Australia will be shipped via Australia Post. Please allow between 3-5 business days for you parcel to arrive. Once your item has been dispatched from our warehouse we are no longer responsible for any delays that may occur. Please refer to the tracking link that can be found in your order confirmation to follow the updates of your parcel. Delays may be experienced over public holidays and long weekend.

Please note: Customers are responsible for providing accurate shipping information at checkout. If incorrect details are provided, any fees or costs for reshipping will be the customer's responsibility. Additionally, if an item is returned to sender due to an incorrect address, Australia Post charges a $13 RTS fee, which we reserve the right to pass on to the customer. For address changes after placing an order, please contact us immediately, though we cannot guarantee changes can be made once the order is processed.

At MAAEMO we do everything that we can to dispatch your order as fast as possible but please note that once your order has been dispatched, there is nothing we can do to speed up the delivery process. We offer an express service which is available to purchase at the checkout.

Shipping protection policy-

For just $2 at checkout, you can opt for shipping protection that guarantees immediate replacement of your order if it is lost or stolen during transit. This means you won’t have to wait for an investigation or resolution with Australia Post—your order will be promptly replaced, giving you peace of mind with every purchase. *This does not apply to orders where incorrect information is given at the checkout.

New Zealand

Shipping to NZ will incur a flat rate of $10

Rest of World

International shipping to all other countries will be charged as per the Australia post shipping calculator based on the size/weight of your parcel and the location of the delivery.
All orders are sent with tracking. Please refer to the tracking link in your order confirmation email to track the status of your parcel.
International orders may take between 2-3 weeks to arrive depending on where you are located. If your order has not arrived after 2 weeks, please check your tracking information before contacting the MAAEMO customer service team.

Please note, MAAEMO is not responsible for any international customs fees that may occur.

Please note, MAAEMO is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to be cleared.

1. Subscription Overview
By subscribing to our product reorder service, you agree to receive regular shipments of your selected products at a discounted rate at the frequency of which you allocate.

2. Subscription Benefits
Subscribers are eligible for a discount on repurchases of eligible products. This discount will be applied at the time of each subscription order.

3. Order Processing
Once an initial subscription order is placed, it will be processed immediately. Subsequent subscriptions will process at your allocated frequency.

4. Cancellation Policy

• Cancellations must be submitted prior to the order being processed.
• Once an order is processed, it cannot be cancelled or amended.

5. Modifications
Subscribers can modify their subscription preferences (e.g., frequency, pause, cancel or edit product selection) at any time before the next order is processed via logging into their subscription portal.

6. Payment
By subscribing, you authorize us to charge your payment method for the discounted subscription amount at the time of each order.

7. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Subscribers will be notified of any significant changes.

8. Contact Information
For any inquiries regarding your subscription, please contact our customer service team at hello@maaemo.com.au