Returns & Refunds
Each of our certified organic skin care products is created and packaged with great care and attention to detail.
We are unable to offer refunds or returns on open/used products due to hygiene and safety standards, however we are available to individually
assess each claim if any issue arises.
If you are unsure as to weather or not our range it suitable for you, we recommend that you trial our Discovery Kit initially as we can not offer refund for change of mind purchases once the products have been opened.
Mother Earth has kindly provided us with an abundance of natural gifts, however if the gift is damaged before you receive it or you have received the wrong item, make sure you contact us within 5 days of receiving the product to file a refund/returns claim. Please note that all return shipping costs are the responsibility of the buyer unless the reason for return is deemed at fault of MAAEMO.
If you would like to cancel your order after your order has been placed due to change of mind, this must be communicated to us before your item is dispatched from our warehouse. Any order cancellations after the order has been made will incur a 10% reshelving fee. Please note that we can not cancel your order due to change of mind once this order has been dispatched from our warehouse.
Our Crystal Infusion water bottles feature natural crystals which means they all very in shape, size and colour. Please note we can not offer exchanges on crystals due to colour, shape and size preferences.
Shipping & Delivery
Maaemo offers free shipping on all domestic orders over $70. A flat rate fee of $8.50 applies to any order below this amount
All orders within Australia will be shipped via Australia Post.
All orders will be dispatched within 2 business days.
Please allow between 3-5 business days for you parcel to arrive. If it has not arrived within this time frame please contact us so that we can track your parcel. Delays may be experienced over public holidays and long weekend.
The option for express shipping is available at the checkout for $15
If your order requires reshipping for reasons such as the item being returned to us, and the issue lays at fault with the sender, the sender will be required to pay for the cost of resending the item.
If the reshipping is at the fault of MAAEMO, than MAAEMO will pay for the item/items to be reshipped.
MAAEMO is now available worldwide!
Shipping to NZ will incur a flat rate of $15
Shipping to USA $20
International shipping to all other countries will be charged as per the Australia post shipping calculator.
All orders are sent with tracking.
International orders may take between 2-3 weeks to arrive depending on where you are located. If your order has not arrived after 2 weeks, please check your tracking information before contacting the MAAEMO customer service team.
Delivery timeframe estimation according to DHL ecommerce
NZ 7-10 working days
UK, Ireland, Finland, Germany, USA 12-14 working day
If your country is not listed above and you would like an estimation of how long your order could, take please feel free to email us and we would be happy to look up your country/ town.
Please note, MAAEMO is not responsible for any international customs fees that may occur.
Please note, MAAEMO is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to clear customs.
* Please note that our Crystal Infusion water bottles are not available for purchase to customers within the United States of America