SHIPPING & RETURNS
SHIPPING UPDATE

We are still operating business as usual, but please note that we are currently experiencing shipping delays on both Domestic and International orders. Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. Please allow extra time for your tracking scans to show and for your item to be delivered.

Returns & Refunds

We do not accept returns or offer refunds on purchases. If you are unsure as to wether or not our range it suitable for you, we recommend that you trial our Discovery Kit first to see if we are a match before purchasing our full sizes.

Please not that we are unable to cancel your order once it has been dispatched.

Mother Earth has kindly provided us with an abundance of natural gifts, however if the gift is damaged before you receive it or you have received the wrong item, make sure you contact us within 5 days of receiving the product to file a refund/returns claim.

Our Crystal Infusion water bottles feature natural crystals which means they all vary in shape, size and colour. Please note we can not offer exchanges on crystals due to colour, shape and size preferences.

SHIPPING & DELIVERY

We are still operating business as usual, but please note that we are currently experiencing shipping delays on both Domestic and International orders. Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. Please allow extra time for your tracking scans to show and for your item to be delivered.
For international orders, Auspost are expecting delays up to 3 weeks due to flight cancellations and government restrictions because of COVID-19. This is in addition to the usual time frames. As the situation is evolving daily, we are unable to give an exact time frame particularly for countries that have been heavily impacted by COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au.
At MAAEMO we are doing everything that we can to dispatch your order as fast as possible but please note that once your order has been dispatched, there is nothing we can do to speed up the delivery process. We appreciate your patience and understanding during this time.
We have been advised that the express service is still the fastest option but please note the Express Post guarantee of next day delivery with the Express Post network has been temporarily suspended due to the significant reduction of domestic passenger flights (which carry parcels), social distancing and hygiene requirements in our network, and the increase in volumes. Express Post is still available, but parcels may not be delivered next business day.

Shipping and handling time frames

All orders within Australia will be shipped via Australia Post.
All orders will be dispatched within 2 business days.Some delays may be experienced during peak times. You will be notified by email as soon as your order has been dispatched from our warehouse.

Domestic orders within Australia

All orders within Australia will be shipped via Australia Post. Please allow between 3-5 business days for you parcel to arrive. Once your item has been dispatched from our warehouse we are no longer responsible for any delays that may occur. Please refer to the tracking link that can be found in your order confirmation to follow the updates of your parcel. Delays may be experienced over public holidays and long weekend.

Please note: If your order requires reshipping for reasons such as the item being returned to us, and the issue lays at fault with the sender. For example, If the wrong address was used at the checkout, the sender will be required to pay for the cost of resending the item.

INTERNATIONAL ORDERS

New Zealand

Shipping to NZ will incur a flat rate of $10

Rest of World

International shipping to all other countries will be charged as per the Australia post shipping calculator based on the size/weight of your parcel and the location of the delivery.
All orders are sent with tracking. Please refer to the tracking link in your order confirmation email to track the status of your parcel.
International orders may take between 2-3 weeks to arrive depending on where you are located. If your order has not arrived after 2 weeks, please check your tracking information before contacting the MAAEMO customer service team.

Please note, MAAEMO is not responsible for any international customs fees that may occur.

Please note, MAAEMO is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to be cleared.